Terms & Conditions
By using the website you agree to be bound by these terms.
We reserve the right to update these terms from time to time and any changes will be notified via a suitable announcement on the website. It is your responsibility to check for such changes. These changes will apply to the use of the website after we have given such announcement. If you do not wish to accept the new terms you should not continue to use the website. If you continue to use the website after the date on which the change comes into affect, your use of the website indicates your agreement to be bound by the new terms.
We are committed to upholding your right of privacy under the terms of the Data Protection Act 1998 and will only use the information we collect from you lawfully to process your order and ensure that you receive the very best customer service. We will not send you unsolicited emails and will always give you the option of refusing marketing emails designed to keep you up to date with new releases ands special offers. We do not pass your details onto any third party companies without first obtaining your consent to do so.
The details we require for processing an order are you name, address, delivery address (if different), email address and credit card details. The information we hold will be, to the best of our knowledge, correct and up to date. Any amendments to your details can be made online or by emailing us.
All personal information that you provide to us is encrypted and stored on external secure servers which are separate to our Internet servers.
We guarantee that your information is 100% secure when placing an order online with Total Football The site uses thawte and industry standard secure layer software (SSL) to provide secure monetary transactions. SSL ensures all personal information; including credit/debit card information is encrypted before being transmitted over the internet. No one can read or access the data that is being transmitted.
A cookie is like an identity marker which is put on your computer by a web server and is used to track the use of your computer (rather than the user) in the future. It is held in the form of a line of text and is sent by us to your computer to enable us to identify your name and address in the future, In fact, it is not your name and address that we remember but the name and address of your computer. You should therefore be particularly vigilant when using shared computers i.e. internet cafes or workstations and ensure that you log off at the end of each session.
All orders are subject to acceptance and availability. If the goods ordered are not available you will be notified by email and you will have the option to either wait until the item is available from stock or to cancel your order and be refunded in full.
You have the right to cancel the contract at any time up to the end of seven working days after you receive the goods provided the goods are unused and returned in the condition received. A working day is any day other than Saturday or Sunday and Bank/Public holidays in the UK.
The exercise the right of cancellation please notify us in writing or email giving details of the item(s) to be returned. For more information please see the Returns Policy section on this page.
Pricing Policy and Payment Details
We endeavour to provide you with the best prices at all times. However, occasionally, it may be that our prices have been entered incorrect. Please note that receipt by us of your order constitutes an offer by you to buy. There is no contract between Total Football and yourself until the goods are dispatched from our warehouse. If we find, therefore, that we have made an error in the price we charged for an item, we do not have to accept the price stated on your order but can offer the goods to you at the correct price.
All prices shown are inclusive of VAT at the current rates and correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you.All prices quoted and all transactions undertaken are in Pounds Sterling.
If you change your mind about the product when you receive it, you have seven working days after delivery to inform us that you would like to return the item for a refund. Goods must be returned in mint condition with all the original packaging and instructions. Customers are advised that any product with embroidery can not be returned in the event of the wrong size being ordered. Please do not write our address or anything else all over the product packaging as this could invalidate your return and may not be refunded
Please note that you are responsible for the costs of returning goods to us. If the goods are being returned to us are faulty or were delivered to you in error we will reimburse your postage costs for return. We recommend that you send the item recorded delivery for your peace of mind should the item goes missing.
Pallet deliveries that are in transit and cancelled will be charged £95 for the cost of the return of the pallet to us. You may like to receive the order and arrange the return yourself but please let us know ASAP. You will be credited once we have received the pallet and satisfied the goods are in the condition they were sent.
On receipt of your returned goods your account will be credited or a replacement ordered for you. We will refund your credit/debit card with the cost of the cancelled item(s) within 14 days of notification of cancellation.
All products supplied by Total Football come with a 12 month retailer’s guarantee. Any guarantee periods longer than this quoted on the website for particular products are provided by the manufacture and are not in any way endorsed or backed by Total Football. We pass on manufacturers warranties in good faith but we do not endorse them and they no form no part of your contract with Total Football. For the avoidance of doubt if the manufacturer becomes insolvent you accept that the additional guarantee is lost.
In many cases the manufacturers provide an after sales team of engineers who will come out and fix any problems that you may have with their products. If such a service exists we will provide you with the telephone number of the manufacturers after sales team and to speed up the process you can make the necessary arrangements with them.
The return address is as follows:
Total Football (Returns Department), 5 Key Street, Ipswich, Suffolk IP4 1BZ