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Total Football Ipswich Limited are confident that you will be satisfied with your purchase. However, if for any reason you are not satisfied with your goods, you may return them within 7 days of receipt, in the original condition supplied and with proof of purchase. If you have any problems with your order or wish to cancel/exchange any items, please contact us in the first instance to arrange the return of your order either in part or whole. Products should be returned to the following address:

Total Football Ipswich Limited

35 Key Street,
Ipswich,
IP4 1BZ

Total Football Ipswich Limited cannot accept responsibility for the loss or damage to returned goods whilst in transit. If you do choose to return any item by post, we recommend using a reputable, tracked parcel delivery or courier service.

Personalised Items

 

Many of the products on our website are eligible for personalisation, for example:

  • Large Shirt Numbers (back)
  • Small Numbers (shorts)
  • Numbers or Initials on Trainingwear
  • Embroidery of Team Badges
  • Printed Team Badges
  • Sponsorprints

Customers choosing to personalise any aspect of their order with these options are not eligible to return them as they are exempt from our Refund Policy.

Football Boots

 

Customers wishing to return potentially faulty football boots from Adidas will need to complete a separate form as faulty boots can only be refunded subject to the discretion of Adidas.

Refunds Policy

In the unlikely event that you are not satisfied with your order, you are entitled to cancel your purchase and receive either a refund or exchange the items for store credit (of equal value) providing that the items have not been personalised. To qualify for an exchange or refund, the product(s) must be returned to us in mint condition, within the original packaging and accompanied by an original proof of purchase within 7 days of receiving your order.

Shipped orders can be returned to us via post and will refunded minus the shipping and packaging cost. All orders found to be faulty or not as described will be refunded in full, with the exception of some football boots as noted above. Please note that we cannot offer a returns policy for customised/personalised orders. Personalisations are bespoke to our customers’ requirements and therefore cannot be returned or exchanged. All refunds will be processed in Pound Sterling.

These terms and conditions do not affect your statutory rights as a consumer.

Why Choose Total Football?

Total Football are your trusted suppliers for all your Sports kit needs. We are proud to work with many teams, sports clubs and Schools in the UK and pride ourselves in our high quality Printing and Embroidery and trusted customer service. We stock a number of recognised brands including Joma, Adidas, Hummel, Precision, Puma, Mitre and Stanno so you can be sure to find what you need on our site.

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